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Online Software Activation

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Software Activation

	Online activation
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Home > Support > Help > Online Software Activation (OSA)

The Online Software Activation process is only applicable to the IPsec VPN Client 3.0 release and later.

Online activation process

The Activation Wizard is a two step Wizard that allows users to activate the software online. Activation requires a License Number.

The "Activation Wizard" can be launched from the VPN Client software as such:

Click on the "?" menu and then click on "Activation Wizard...".
Click on the "Activate" button in the startup windows when you start the VPN Client.

Enter your License Number, your email address in step 1 of the Activation Wizard. Email address will be used to send back an activation confirmation email to the user once activation has been successfully performed.

The 'Activation Wizard' will automatically connect to the online software activation server to activate the VPN Client Software. Activation should only take couple of seconds.

Can't activate the software ?

In case the online software activation server returns an error, you shall refer the hereafter error list for more explanations and recommendations on how to proceed next.

031	License not found
	License number doesn't exist in the activation server database. There must be an error in entering the license number. Also some old licenses are 20 digits only while new licenses are 24 digits.
	Please check each digit when entering the license number. Check also license format on the the right end of the license field.

033	Activation quota exceeded
	Too many installations and activations have been processed for this specific license number. License numbers can not be used more than allowed by your IT department.
	Please check with your IT manager.

034	Wrong product code
	The License number you've entered is not allowed on this software product. This software product requires a specific license number that is provided by the distributor of this software.
	Please check with your IT manager.

035	Wrong product code
	The License number you've entered is not allowed on this software product. This software product requires a specific license number that is provided by the distributor of this software.
	Please check with your IT manager.

036	Not allowed to activate this software release
	Maintenance period is expired. In this case, you are not allowed to process any software upgrade. However you are allowed to continue using the previous version installed and activated on your computer.
	Please check with your IT manager to upgrade your maintenance contract.

050	Impossible to complete activation process
	Activation server can not generate activate code for this license at the moment of activation.
	Please try to activate again later. Otherwise contact TheGreenBow Techsupport.

051	Impossible to complete activation process
	Activation server can not generate activate code for this license at the moment of activation.
	Please try to activate again later. Otherwise contact TheGreenBow Techsupport.

052	Impossible to complete activation process
	Activation server can not generate activate code for this license at the moment of activation.
	Please try to activate again later. Otherwise contact TheGreenBow Techsupport.

053	Cannot connect activation server
	The activation server can't be contacted. Reasons can be broken Internet connection, activation server down, firewall and security policies.
	Please check with your IT manager or follow manual software activation procedure. For more info contact TheGreenBow Techsupport

054	Cannot connect activation server
	The activation server can't be contacted. Reasons can be broken Internet connection, activation server down, firewall and security policies.
	Please check with your IT manager or follow manual software activation procedure. For more info contact TheGreenBow Techsupport

055	Activation code error
	Activation code might have been modified after activation.
	Please try to activate again later. Otherwise contact TheGreenBow Techsupport

Manual activation process

A manual activation process is available.

Step1

In case of activation error, a file is automatically created into "My documents" directory. This file name is "prodact.dat". This file contains license number, email address and hardware information to make sure you can re-install software on the same machine again later. Send this file to following email address: with a right click on the file as follow:

prodact.dat send to

Step2

You'll receive an email with an attachment file containing the activation code. This file name is "tgbcod_xxxxx.dat". Save this file into "My documents" directory.

Step3

Restart TheGreenBow IPSec VPN Client. Your Software activation is completed.