Online Support

You are trying to activate your software and you get the following error:

Error 053: Cannot connect to the Activation Server
The software cannot connect to the Activation Server. Reasons can be broken internet connexion, activation server down, firewall or security policies.
To solve this problem, you can:
  • Retry an activation in a few minutes.
  • Check if no firewall on your computer is filtering the activation process. If so, try to temporarily disable the firewall during the activation.
  • Check if your Internet connexion is using a proxy. If so, define this proxy on the activation step 1 (bottom-left link of the 1st activation dialog).
  • Do a Manual Activation. This procedure enables to activate the software directly on our server.
  • Contact our support.