Online Support

You are trying to open a VPN tunnel and you are experiencing the following error:

Error VPN085: "UDP create address not understood" (Phase 1 remote address is unknown).

The remote address specified in the Phase 1 of the relevant tunnel cannot be resolved. The remote address is the address of the remote gateway. It can be unreachable, undefined or unresolvable if it is a DNS address.

You may:
  • Check the address of the remote gateway/peer. For example, try to ping this address.