Online Support

You are trying to open a VPN tunnel and you are experiencing the following error:

Error VPN090: "No keystate" (Local ID mismatch or wrong PSK).

The message "No keystate" was received. It means either the pre-shared key is wrong or the Local ID of the VPN Client doesn't match the Remote ID of the VPN Gateway or peer.

Note: this message may also be received on various values mismatches, thus it is useful you check the whole VPN configuration.

You may:
  • Check the pre-shared key (Phase 1) is correct and consistent on both sides of the VPN connection (Client and Gateway/peer).
  • Check in "Phase 1 advanced" the Local ID matches the value and type defined in the VPN Gateway.
    Warning: the local ID on the router is the remote ID on the VPN Client and conversely !
  • Check also the logs of the remote VPN Gateway to get more information about this problem.
  • Check the IP address range.
  • Check the remote ID.
  • Check the PFS to be activated or not on both peers (Client and Router).
  • Restart the router.