Online Support

You are trying to open a VPN tunnel and you are experiencing the following error:

Error VPN091: "Invalid Payload Type" (X-Auth timed-out or PSK mismatch).

The message "Invalid Payload Type" was received during the IKE exchange. It means the X-Auth timed out, or the Preshared key is wrong.

You may:
  • Check the preshared key (Phase 1) is correct and consistent on both sides of the VPN connection (Client and Gateway/peer).