Online Support

You are trying to open a VPN tunnel and you are experiencing the following error:

Error VPN092: "Invalid ID Information" (Phase 2 remote network address is wrong).

The "Invalid ID Information" message was received during the IKE exchange. It means the remote address (peer or network) in Phase 2 is wrongly defined.

Console message example:
20090429 122626 Default (SA Cnx-Cnx-P2) SEND phase 2 Quick Mode [SA][KEY][ID][HASH][NONCE]
20090429 122626 Default RECV Informational [HASH][NOTIFY] with INVALID_ID_INFORMATION error
20090429 122626 Default RECV Informational [HASH][DEL]
20090429 122626 Default Cnx-P1 deleted

You may:
  • Check if the network address is correct and matches what is expected by the remote VPN endpoint.
  • Check also the ID type defined in "Phase 1 advanced" is consistent with the type defined in the router.
    Warning: the local ID on the router is the remote ID on the VPN Client and conversely !
    Note:it is not mandatory the ID value is an IP address.